General terms and conditions (GTC) of Eva's Hair GmbH

The use of this website as well as the relations between Eva Hair GmbH (Eva Hair called) Bachtelstrasse 4, 8302 Kloten, and its customers the following terms and conditions (GTC) at the time retrievable when calling the site or in order to goods and valid version. The offer on this site is exclusive for customers domiciled in Switzerland. A customer is any natural or legal person who has business relations with Eva's Hair. The terms and conditions, delivery and payment terms as well as data protection regulations may be adapted from time to time. Eva's Hair asks you to read these regulations carefully every time you visit the website and every time you order products. These terms and conditions apply exclusively. Conflicting, supplementary or deviating terms and conditions require the explicit written confirmation of Eva's Hair. The customer confirms when using this site or when ordering goods to fully accept these terms and conditions, including the terms of delivery and payment. If individual provisions of these terms and conditions prove ineffective or unenforceable or become ineffective or unenforceable, this shall not affect the validity of the remaining provisions. The operator of this website is Eva's Hair 

Information on this website

Eva's Hair contains information about products and services. Price and assortment changes as well as technical changes remain reserved. All information about (product descriptions, images, movies, dimensions, weights, technical specifications, accessory relationships and other information) are to be understood as approximate and do not guarantee the properties or warranties, unless explicitly stated otherwise , Eva's Hair strives to provide all information and information on this site correctly, completely, up to date and clear, but Eva's Hair can not give guarantees, express or implied. All offers on this site are non-binding and should not be construed as a binding offer. Eva's Hair cannot guarantee that the products listed will be available at the time of ordering. Therefore, all information on availability and delivery times are without guarantee and may be changed at any time without notice.


Eva's Hair prices include, unless otherwise stated, statutory value added tax. Prices are purely net in Swiss francs (CHF). Any shipping costs are, where not otherwise provided, additionally charged and must be paid by the customer. Shipping costs are shown separately in the order process. Subject to technical changes, errors and printing errors, except that Eva's Hair may make price changes at any time without notice. The selling prices do not include any consulting and support services.


The offers on this website are a non-binding invitation to the customer to order products and/or services from Eva's Hair. By placing an order through this site, including acceptance of these terms and conditions, the customer makes a legally binding offer to enter into the contract. Eva's Hair sends an automatic "order confirmation" by email confirming that the customer's offer has been received by Eva's Hair. Orders placed are binding on the client. Unless otherwise specified, there is no right of return. The contract is concluded as soon as Eva's Hair sends an acceptance by e-mail confirming the shipment of the ordered products or services. Orders are only delivered after full receipt of payment (exception: delivery against invoice) and if the goods are available. If, after conclusion of the contract, the ordered goods cannot be delivered or cannot be delivered in full, Eva's Hair shall be entitled to terminate the entire contract or part of the contract. If the customer's payment has already been received by Eva's Hair, the payment will be refunded to the customer. If no payment has been made, the client is released from the obligation to pay. Eva's Hair is not obliged to replace deliveries in case of termination of the contract.

Payment options and title retention

The customer has the payment options specified in the order process. Eva's Hair reserves the right to exclude customers from individual payment options or to insist on prepayment without giving reasons. Eva's Hair may charge interest of 5% per year as well as a reminder fee of maximum CHF 20.- per reminder. The products delivered to the customer remain the property of Eva's Hair until full payment.

Delivery, inspection, notification of defects and return

Deliveries will be sent by post or courier service to the address specified by the customer in the order. Delivery time is generally 5 working days unless otherwise stated on the product. Billing is done by email or postage. With shipping, use and risk is transferred to the customer, provided this is legally permissible. If the delivery is not delivered or denies the delivery accept customer, Eva Hair may terminate the contract after a complaint notification by email to the customer and set a reasonable deadline and make the cost of activities into account. The customer is obliged to check the delivered goods immediately upon receipt of delivery and make any defects for which Eva's Hair guarantees immediately in writing by letter or e-mail, the address in the contact ad. Return to Eva's Hair is at the customer's own risk. The client must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to the return address specified by Eva's Hair under "contact". If Eva's Hair's check reveals that the goods have no identifiable defects or are not covered by the manufacturer's warranty, Eva's Hair may charge the customer for labor, return or possible disposal.


The customer receives the right of withdrawal for 10 calendar days after receipt of the goods. The deadline is considered met if the [email protected] customer or letter to Eva's hair, Bachtelstrasse 4, 8302 Kloten submits the revocation in writing by e-mail within the time limit to Eva's hair. The revocation does not require justification. The exercise of the right of withdrawal leads to a reversal of the contract. The customer must return the goods in their original packaging within 10 days, complete with all accessories and together with the delivery note to the return address indicated by Eva's Hair in "contact". Return to Eva's Hair is at the customer's own risk. Any payment already made will be refunded to the client within 20 calendar days, provided Eva's Hair has already returned the goods or the client can provide proof of shipment. Eva's Hair reserves the right to claim reasonable compensation for damage, excessive wear or loss of value due to improper handling and to deduct the impairment from the purchase price already paid or collect from the customer. In the following cases, no right of revocation is granted: (i) If the contract has a random element, in particular because the price is subject to fluctuations over which the supplier has no influence. (ii) If the contract concerns a movable good which, by its nature, is not fit for return. (iii) If the contract is for a movable item made to the consumer's specifications or clearly adapted to personal needs (iv) if the contract concerns a service and the contract is performed in full by the supplier with the consumer's prior express consent before the expiration of the withdrawal period.


Eva's Hair strives to deliver products of impeccable quality. In case of deficiencies notified in time, Eva's Hair will, during the legal guarantee period of generally two years from the date of delivery, assume the guarantee for the absence of defects and functionality of the item purchased by the customer. It is at the discretion of Eva's Hair to provide the guarantee by free repair, equivalent replacement or by reimbursement of the purchase price. Other claims are excluded. Warranties do not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, and defects due to external circumstances. Likewise, the warranty for consumables and wear parts is waived. Eva's Hair is not possible, representations or warranties for the updating, completeness and accuracy of data and for the permanent or continuous availability of the website, to make its features, integrated links and other content. In particular, nor is it guaranteed that the use of the site does not infringe rights of third parties not in possession of Eva's Hair.


Eva's Hair excludes all liability, regardless of its legal grounds, as well as claims for damages against Eva's Hair and any vicarious assistants and agents. In particular, Eva's Hair is not liable for indirect and consequential damages, lost profits or other personal, property and financial losses of the client. Reserved remains a further mandatory legal obligation, for example for gross negligence or unlawful intent. Eva's Hair uses hyperlinks only for simplified customer access to other web offerings. Eva's Hair cannot know the content of these web offerings in detail, nor can it assume liability or other responsibility for the content of these web pages.

Privacy Policy

Eva's Hair may process and use the data included in the contract to fulfill its obligations under the sales contract and use it for marketing purposes. Data required for the performance of the service may also be passed on to commissioned service partners (logistics partners) or other third parties. The remaining data protection regulations are available at the following link: Privacy Policy.

Additional provisions

Eva's Hair reserves the right to change these terms and conditions at any time without prior notice. In case of dispute, only the relevant Swiss law shall apply, excluding conflict of law rules. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded. Jurisdiction is Bülach, insofar as the law does not provide for mandatory jurisdiction. contact If you have any questions about these terms, please go to our contact page. (Version 1, May 23, 2014)
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